Customer messages missed on personal phones
When one or two people manage WhatsApp on their personal phones, messages fall through the cracks during off-hours, vacations, or simply when the phone is in a pocket.
Multi-Agent WhatsApp Inbox
One WhatsApp number. Your whole support team.
Every customer conversation in a single shared workspace. Assign to agents, leave internal notes, send approved templates, view contact history, and resolve tickets. No more WhatsApp on personal phones.
✓ Unlimited agents, one number
Dashboard preview
The shared WhatsApp inbox live with team conversations
This is what the actual interface looks like, built with representative dummy data so you can evaluate before you sign up.
Interactive previewClick the tabs below to explore
app.ugccontent.in/whatsapp/inbox
🔍 Search conversations…
P
Priya Sharma2m
Thanks, that was super quick! 🙏2
R
Rahul Verma5m
Can I see the pricing plan?
M
Meera Singh12m
Order received, thank you! ✓1
A
Arjun Patel1h
When will it be delivered?
K
Kavya Nair2h
Yes, I am definitely interested
All conversations visible to every agent in real time
Contact panel shows full history alongside the chat
Brands managing customer support through the shared inbox
60%Reduction in first response time
UnlimitedAgents per WhatsApp number
4.8/5Customer satisfaction score avg.
Why it matters
The chaos of managing WhatsApp support without a shared inbox
These are the blockers teams hit before they find a better system.
No visibility across the team
Without a shared system, nobody knows which conversations have been replied to, which are waiting, or which agent is handling what. Customers often receive duplicate or contradictory responses.
No conversation context for new agents
When a conversation is handed to a new agent, they have no access to the full history. They ask the customer to repeat themselves, creating a frustrating experience that leads to churn.
How it works
How the shared inbox transforms your support workflow
Three straightforward steps, from setup to your first result.
Connect your WhatsApp Business API number
Your existing API-connected number is the inbox. All inbound messages from customers, campaigns, and automations flow into a single real-time feed.
Assign conversations and coordinate with your team
Each conversation can be assigned to a specific agent. Leave internal notes for context. Supervisors can see all active conversations and reassign in real time.
Resolve, archive, and follow up efficiently
Mark resolved conversations to clear your queue. Filter by status, agent, tag, or priority. Use quick replies and templates to respond in seconds.
Feature deep-dive
See exactly how each feature works
Real dashboard UI with dummy data, so you know precisely what to expect before signing up.
Shared Inbox
Every agent sees every conversation and nobody steps on each other
The problem
When WhatsApp runs on someone's personal phone, the rest of the team is blind. Customers get ignored during off-hours. Nobody knows what was promised, and duplicate replies create confusion.
All inbound messages flow into one shared inbox that every team member can see simultaneously. Assign conversations to specific agents, add internal notes for context, and track whether each conversation is open or resolved, all in real time.
- Real-time inbox shared across unlimited agents
- Assign any conversation to a specific team member
- Internal notes visible only to your team, never sent to customer
🔍 Search conversations…
P
Priya Sharma2m
Thanks, that was super quick! 🙏2
R
Rahul Verma5m
Can I see the pricing plan?
M
Meera Singh12m
Order received, thank you! ✓1
A
Arjun Patel1h
When will it be delivered?
K
Kavya Nair2h
Yes, I am definitely interested
Contact History
Full conversation context before your agent says hello
The problem
When a customer contacts support for the second time, they expect the team to know what was discussed before. Without context, agents ask customers to repeat themselves, which frustrates customers and damages trust.
Every conversation opens with a contact panel showing the full message history, applied tags, enrolled automation flows, and campaign interactions. Agents always have complete context before they type their first word.
- Complete message history per contact with no pagination
- See which campaigns the contact was part of
- View and edit contact tags from within the conversation
VIPBuyerLeadRe-engage
| Name | Tags | Last msg | Status |
|---|---|---|---|
| Priya Sharma | VIPBuyer | 2h | Active |
| Rahul Verma | Lead | 1d | Active |
| Kavya Nair | Re-engage | 5d | Inactive |
| Arjun Patel | Buyer | 4h | Active |
Quick Replies and Templates
Respond in seconds with saved quick replies
The problem
Typing the same answers to the same common questions dozens of times per day is a waste of agent time and introduces inconsistency. Different agents phrase answers differently, which creates brand and legal risk.
Build a library of saved quick replies for your most common questions. Any agent can insert a reply with one click during a live conversation. For outbound messages after 24 hours, use approved Meta templates directly from the conversation view.
- Shared quick reply library across all agents
- Send Meta-approved templates from within a conversation
- Track open rates and read receipts per template send
🔍 Search templates…
Order ShippedUse
Transactional · 2 variablesFlash Sale AlertUse
Marketing · 3 variablesFeedback RequestUse
Post-purchase · 1 variableComplete feature list
Everything a high-volume WhatsApp support team needs
Everything designed to work together, no separate tools, no stitching required.
Unlimited Agent Access
Every team member can view, reply, and manage conversations from the same inbox simultaneously. No per-seat limits on paid plans.
Conversation Assignment and Queues
Assign any conversation to a specific agent. Agents manage their personal queue while supervisors see all conversations in a single master view.
Full Contact History Panel
Every conversation opens with the customer's full history, including past messages, tags, enrolled automations, and campaign interactions, visible in a side panel.
Internal Notes for Handoffs
Leave private notes visible only to your team inside any conversation. Essential for shift handoffs, escalation context, and quality notes.
In-Conversation Template Sending
When outside the 24-hour service window, pick from your Meta-approved templates and send directly from the conversation view with no separate campaign needed.
Contact Tagging from Inbox
Add or remove tags on a contact while mid-conversation. Tags update in real time across your contacts database and flow into automation conditions.
Quick Reply Library
Build a library of saved response templates for common questions. Any agent can insert a quick reply with one click for consistent answers at speed.
Conversation Filters and Saved Views
Filter by open/resolved, assigned/unassigned, tag, and unread status. Save your most-used filter combinations as named views for instant access.
Ready to scale your brand?
Join thousands of brands already running campaigns, automating WhatsApp, and sourcing creators on UGC India. Free to start.
Related features
Also explore
Everything works better together. See how these features connect.
FAQ
Frequently asked questions
Everything you need to know before getting started.
How many agents can use the shared inbox simultaneously?
All paid plans support unlimited agents accessing the shared inbox at the same time. Agent seat limits only apply on the entry-level plan.
Can I assign conversations to specific agents?
Yes. Any conversation can be assigned to a specific team member. The assigned agent receives a notification and the conversation is flagged in their personal queue.
Can I see the full conversation history with a contact?
Yes. The inbox shows the complete message history for every contact, including messages from campaigns and automations, so agents always have full context before replying.
Can I see a contact's tags and profile while in a conversation?
Yes. The contact panel on the right side of the inbox shows all tags, custom attributes, campaign history, and enrolled automation flows for the contact.
Can I send templates directly from the inbox?
Yes. When a conversation is outside the 24-hour service window, click the template button to pick from your approved templates and send a compliant outbound message.
How do internal notes work?
Internal notes are visible only to your team inside the inbox. They are never sent to the customer. Use them to leave context for handoffs, flag issues, or record actions taken.
Does the inbox work on mobile?
Yes. The inbox is mobile-responsive and works in your phone browser. A dedicated mobile app is on the product roadmap.
Can I filter conversations by tag, status, or agent?
Yes. Filter the inbox by open/resolved status, assigned agent, contact tag, and unread status. Saved filter views let you jump back to your most common views.
Is there an escalation system for high-priority conversations?
Yes. Mark conversations as high priority to pin them to the top of your queue and send a notification to the assigned agent or supervisor.
Does the inbox support quick reply templates?
Yes. Create a library of saved quick replies for common customer questions. Any agent can insert a quick reply with one click during a live conversation.
Can I see which messages have been read by the customer?
Yes. The inbox shows double blue tick confirmation (read receipts) per message, synced from WhatsApp in real time.
Is there an audit trail of who said what?
Yes. Every message, internal note, and status change is timestamped and attributed to the agent who performed the action. Useful for quality review and compliance.
What is the difference between an inbox and an automation?
The inbox is for live, human-handled conversations. Automations run without agent involvement. You can hand off from automation to inbox when a conversation needs a human touch.
Can I resolve and archive conversations?
Yes. Mark conversations as resolved to archive them. Resolved conversations can be searched and reopened if the customer messages again. They do not clutter your active queue.